Terms of service
Terms of Service
Welcome to Avanory. The terms “we,” “us,” and “our” refer to Avanory. Avanory operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a shopping experience. Avanory is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you use our website or purchase from us.
Please read these Terms carefully. By visiting, interacting with, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our website.
Section 1 - Access and account
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this website on devices you own, purchase, or manage.
To use our website or purchase products from us, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent that all information you provide is correct, current, and complete.
You are responsible for maintaining the security of any account credentials and for all activity under your account.
Section 2 - Our products
We make every effort to display our products accurately. However, colors, sizing, and product appearance may vary slightly depending on your device, screen settings, and product updates.
Product descriptions, pricing, images, and availability may change at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of any products we offer.
Section 3 - Product use and fit
Avanory harnesses are designed with front and back clip points and an adjustable fit. Correct sizing and adjustment are the customer’s responsibility.
No harness is guaranteed to prevent escape. Always check the fit before regular use, and supervise your dog, especially during the first few uses of a new harness.
Product information on our website is for general guidance only and does not replace your own judgment, supervision, or professional advice from a qualified trainer, veterinarian, or pet-care professional where needed.
Section 4 - Orders
When you place an order, you are making an offer to purchase. Avanory reserves the right to accept, decline, cancel, or limit any order for reasons including suspected fraud, pricing or listing errors, unavailable stock, or other operational issues.
Your order is not accepted until we confirm it. We must receive and process your payment before an order is accepted.
Please review your order carefully before submitting it. Once an order has started processing or has shipped, we may not be able to cancel or change it.
If we cancel an order that you have already paid for, we will refund the payment to your original payment method.
Your purchases are subject to our Return and Refund Policy.
You represent that your purchases are for personal or household use and not for commercial resale or export.
Section 5 - Prices and billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed and will appear in your order confirmation.
Unless otherwise stated, posted prices do not include taxes or other charges that may apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information so we can complete your transaction and contact you if needed.
You represent that you are authorized to use the payment method provided and that charges incurred by you will be honored by your payment provider.
Section 6 - Shipping and delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, incorrect addresses, weather, high order volume, or other events outside our control.
Please double-check your shipping address before placing your order. If you notice an address mistake, contact us immediately at support@avanory.com. We may be able to update the address if the order has not started processing or shipped yet.
Section 7 - Returns and refunds
Returns, refunds, cancellations, and damaged or wrong-item claims are governed by our Return and Refund Policy.
Before returning any item, you must contact us at support@avanory.com and wait for return instructions. We cannot process unauthorized returns sent back without approval.
Section 8 - Intellectual property
Our website, including text, images, graphics, product content, branding, design, layout, and other materials, is owned by Avanory, its affiliates, or licensors and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial use only. You may not reproduce, distribute, modify, display, republish, download, store, transmit, or exploit any part of our website or content without our prior written consent.
Avanory’s names, logos, product names, designs, and slogans are trademarks or brand assets of Avanory or its affiliates or licensors. Shopify’s name, logo, product names, and service names are trademarks of Shopify. All other names, logos, product names, and service names belong to their respective owners.
Section 9 - Optional tools and third-party services
We may provide access to tools, features, apps, or services offered by third parties. We do not control these third-party tools and provide access to them “as is” and “as available.”
Your use of any third-party tools or services is at your own risk and may be subject to the third party’s own terms and policies.
Section 10 - Third-party links
Our website may contain links to websites or services operated by third parties. We are not responsible for the content, accuracy, policies, or practices of third-party websites.
If you choose to leave our website and access a third-party site, you do so at your own risk.
Section 11 - Relationship with Shopify
Avanory is powered by Shopify, which enables us to provide the online store and checkout experience. However, any sales and purchases made through our store are made directly with Avanory.
By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Avanory, including any injury, damage, or loss resulting from products or services purchased from Avanory.
Section 12 - Privacy
Personal information we collect through our website is subject to our Privacy Policy. Because our store is hosted by Shopify, Shopify may also collect and process certain information in order to provide and improve the services used to operate our store.
Please review our Privacy Policy for more information about how customer information is collected, used, and shared.
Section 13 - Feedback, reviews, and submissions
If you submit, upload, post, email, or otherwise send feedback, reviews, ideas, photos, suggestions, or other content to us, you grant us permission to use, reproduce, modify, publish, display, and distribute that content for the purpose of operating, improving, and promoting our business, unless prohibited by law.
You represent that you own or have the necessary rights to any content you submit and that your content does not violate the rights of any third party.
We may, but are not obligated to, monitor, edit, or remove content that we determine is unlawful, offensive, misleading, harmful, or otherwise inappropriate.
Section 14 - Errors, inaccuracies, and omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, including after an order has been submitted.
Section 15 - Prohibited uses
You may use our website only for lawful purposes. You may not use our website:
For any unlawful, fraudulent, or malicious purpose
To violate any applicable law or regulation
To infringe our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To spam, phish, scrape, crawl, or collect information without permission
To interfere with the security, operation, or functionality of the website
To impersonate another person or entity
To engage in payment fraud, chargeback abuse, or other misuse of our store
We reserve the right to suspend, block, or terminate access to our website if we believe these Terms have been violated.
Section 16 - Termination
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms or used the website in a harmful, unlawful, or abusive way.
The sections of these Terms that by their nature should survive termination will continue to apply.
Section 17 - Disclaimer of warranties
Our website and products are provided “as is” and “as available,” except where expressly stated otherwise.
We do not guarantee that the website will be uninterrupted, timely, secure, or error-free. We do not guarantee that all product information will always be complete, current, or error-free.
Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.
Section 18 - Limitation of liability
To the fullest extent permitted by law, Avanory and its affiliates, partners, employees, contractors, service providers, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website or products.
To the fullest extent permitted by law, Avanory’s total liability for any claim related to an order is limited to the amount you paid for that order.
Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.
Section 19 - Indemnification
You agree to indemnify and hold harmless Avanory, Shopify, and our affiliates, partners, employees, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.
Section 20 - Severability
If any part of these Terms is determined to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will remain valid and enforceable.
Section 21 - Waiver and entire agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our other posted policies, represent the entire agreement between you and Avanory regarding your use of our website and purchase of products from us.
Section 22 - Assignment
You may not transfer or assign these Terms or any of your rights or obligations without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
Section 23 - Governing law
These Terms are governed by the laws applicable to Avanory’s operating jurisdiction, without regard to conflict-of-law principles.
Section 24 - Changes to these Terms
We may update these Terms from time to time by posting changes on this page. Your continued use of our website after changes are posted means you accept the updated Terms.
Section 25 - Contact information
Questions about these Terms should be sent to:
support@avanory.com