Refund policy

Last Updated: April 2026

Our Promise

We want you to feel confident with your purchase.
If something isn’t right, we’ll do our best to make it right.

Returns & Eligibility

You may request a return within 30 days of delivery.

To be eligible:

Items must be unused, unopened, and in original packaging
Proof of purchase (order number) is required

Because our products are skincare items, we cannot accept returns on used or opened products for hygiene and safety reasons.

Non-Returnable Items

Opened or used skincare products
Final sale items (if marked)
Gift cards

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

Include:

Order number
Photos of the product(s)
Photos of packaging (if damaged)

Once verified, we will offer:

Replacement (preferred)
Store credit
Refund (if replacement isn’t available)

Lost Packages / Delivery Issues

If tracking shows “Delivered” but you didn’t receive your order:

Check your delivery area and with neighbors
Confirm your shipping address

If it still cannot be located, contact us within 7 days of the delivery status.

If a package is confirmed lost in transit, we will assist with a replacement or resolution.

Refunds

Once your return is received and inspected:

You’ll be notified of the approval status
If approved, a refund will be issued to your original payment method

Processing time: 3–10 business days

Return Shipping Costs

Return shipping is generally the customer’s responsibility

If the issue was our error, we’ll take care of it.

Order Changes & Cancellations

Orders can be canceled or changed within 2 hours of purchase.

After processing begins, changes or cancellations are no longer possible.

Chargebacks

If there’s an issue with your order, please contact us first.
We’re here to help and will resolve it as quickly as possible.

Filing a chargeback without contacting us may delay resolution.

How to Start a Return

avanorygroup@gmail.com