Refund policy

Return and Refund Policy

We want you and your dog to feel confident with your Avanory harness. If something is not right, please contact us and we will help you through the next step.

30-day returns

You may request a return within 30 days of the delivery date shown on your tracking.

Before sending anything back

Please email support@avanory.com before returning any item. Include your order number and the email address used at checkout so we can review your request and send return instructions. We cannot process returns that are sent back without approval first.

Return condition

To qualify for a return, the harness must be:

Unused, or only tried on your dog for a basic fit check

Clean and free of pet hair, odor, stains, or damage

In returnable condition, with original packaging where possible

Items that show signs of wear, damage, heavy use, stains, odor, or pet hair may not qualify for a refund. We review each return individually.

Return shipping

Original US shipping is free. If you are returning an item because you changed your mind, ordered the wrong size, or no longer need it, return shipping is the customer’s responsibility.

If the item arrived damaged, defective, or is not what you ordered, please contact us first. After review, we will provide the next steps, which may include a replacement, refund, or return instructions.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund was approved. Approved refunds are issued to your original payment method. Please allow your bank or card provider a few business days to post the refund after we process it.

Damaged, defective, or wrong item

If your harness arrives damaged, defective, or is not what you ordered, email support@avanory.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging. We will review the issue and work with you on the best resolution.

Order cancellations

If you need to cancel an order, email us within 12 hours of placing it. We will do our best to cancel it before processing begins. Once an order has started processing or has shipped, we may not be able to cancel it.

Exchanges

We do not currently offer direct exchanges. If you need a different size or color, please start a return for the original item and place a new order for the one you want.

A note on sizing

Please review the size guide on the product page before ordering. Correct sizing and adjustment matter for comfort and fit. No harness is escape-proof, so we recommend checking the fit carefully before regular use.

Questions

Email us any time at support@avanory.com. Please include your order number so we can help faster.