Shipping policy
Last Updated: April 2026
Shipping Policy
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping Time (After Processing)
Estimated delivery times:
United States: 5–10 business days
International: 7–15 business days (varies by country)
Shipping Rates
Free shipping on all orders.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
Address Accuracy
Please ensure your shipping details are correct.
If an order is returned due to incorrect address, reshipping fees may apply.
Lost, Stolen, or Delayed Packages
If tracking shows “Delivered” but you haven’t received it:
Check with neighbors or your delivery area
Contact the carrier directly
Then email us — we’ll assist where possible
Damaged Items
If your item arrives damaged, contact us within 48 hours with:
Order number
Photos of product and packaging
We’ll resolve it quickly.
International Orders
Customers are responsible for any customs fees, duties, or import taxes.
Returns & Refunds Policy
Return Window
Returns can be requested within 30 days of delivery.
Eligibility Requirements
Items must be unused, unopened, and in original packaging
Proof of purchase is required
Non-Returnable Items
Opened or used skincare products
Final sale items
Gift cards
Refunds (If Approved)
Once received and inspected:
Refunds are issued to the original payment method
Processing time: 3–10 business days
Return Shipping Costs
Customer is responsible for return shipping
If we made a mistake, we cover it
Exchanges
We do not offer direct exchanges.
Return the item (if approved) and place a new order.
How to Start a Return
Include:
Order number
Item(s)
Reason for return