Contact information
Contact Us
We’re here to help with questions about your order, your Avanory harness, sizing, shipping, returns, or product concerns.
Email us
support@avanory.com
Response time
We usually respond within 1–2 business days.
What to include
To help us assist you faster, please include:
Your order number
The email address used at checkout
Clear photos if your message is about a damaged item, a wrong item, a fit issue, or a product concern
Return requests
For return requests, please review our Return and Refund Policy before emailing us. Returns must be approved before anything is sent back.
Questions
Email support@avanory.com and we’ll help you through the next step.